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Return Policy

Return Policy - VAEL-STRYDE

Return Policy of vael-stryde.com

Introduction: At vael-stryde.com, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. Please take a moment to read our return policy in order to make the return process as simple and fast as possible.

Return Period: You have 14 days from the date of receipt of your package to return an item. After this period, we will unfortunately not be able to accept any return or offer a refund.

How to make a return:

  1. Contact Customer Service: Before sending a return, please contact us at the following address: contact@vael-stryde.com or via our contact page. We will provide you with detailed instructions for the return process.
  2. Package Preparation: Make sure the item is in the same condition as when you received it. It must be in its original packaging and with all its labels.
  3. Sending the Package: Once you have received the instructions from our customer service, you can send back your package.

Refund: Upon receipt and inspection of the returned item, we will inform you by email whether the return is accepted. If so, the refund will be processed as soon as possible and automatically applied to your original payment method.

Exchanges: If you wish to exchange an item for a different size or model, please also contact us via the customer service email address or our contact page. We will provide you with the necessary instructions.

Questions: If you have any questions regarding our return policy or if you need any help, do not hesitate to contact us at contact@vael-stryde.com or via our contact page. Our team will be happy to assist you. We thank you for your understanding and hope that your purchases on vael-stryde.com will bring you complete satisfaction.